eBRIDGE Software - Subscription Services

The eBridge Maintenance Coverage Plan offers the following:

	eBridge software upgrades in conjunction with financial system upgrades within the same product line*
	Unlimited technical support via e-mail/telephone/remote access for all eBridge products.
	Software updates for identified issues and program enhancements.

	After-hours support is provided.
	Preferred Help Desk access (24-hr turnaround for non-maintenance customers).
	Access to the latest eBridge product documentation and manuals
	Discounted rate for matters that do require billing

*Installation, mapping and customization services of product upgrades may apply.

	Login failures, connectivity issues
	eBridge Database corruption
	Communications issues, sending and receiving of documents
	New X12 standards for EDS Asset and eBridge Validator
	Functional Acknowledgements not created
	Adding Carriers in the ASN Module
	Importing and Exporting of Profiles
	Interpreting Process Logs and Error reports

	Troubleshooting posting, import/exporting errors
	Creating new users and configuring security profiles
	Exporting eBridge Solutions
	Managing Document References
	Troubleshooting unattended processes
	Resolving translator validation errors
	Troubleshooting of existing eBridge maps, such as mapping failures

Any issues deemed to be as a result of End User Error/Trading Partner Requirement Changes/Mailbox Changes/Software Upgrades/Assisting with Product re-deployment as a result of Hardware Difficulties or Crashes, are a billable service and not covered under your maintenance agreement.

Any professional service time required will be quoted in advance and billed. Below are some examples of billable matters:

	Configuring Map Templates
	Installing the new Bridge and Adapters
	Testing the New installation

	Project management
	Customizations to eBRIDGE standard software

If the accounting software is customized to provide customer specific functionality then the eBridge solution may need to be customized to match the accounting software. If the original eBridge solution was customized then the porting of this customization to the new eBridge solution will be quoted for in advance and billed for on a time and material basis.