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eBridge for Webstore
With online shopping firmly entrenched as a standard method for consumers to purchase goods and services, a company's Webstore is an essential component in achieving success and strong growth in Business-to-Consumer (B2C) and Business-to-Business (B2B) e-commerce environments.
With eBridge Webstore integration, customer and sales order information is automatically entered into the back-office financial system from the Webstore front. In turn, product information and order status updates are automatically entered into the Webstore front to provide customers with essential and up-to-date information.
By eliminating the time-consuming manual data input process, the Webstore solution greatly increases the speed of information exchange, resulting in improved customer service efficiency and customer satisfaction.
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Product information from accounting application to Webstore
Orders from Webstore to accounting application
Order Status information, such as ship date and tracking number, sent to Webstore Front
Customer information exchanged bilaterally
What is EDI?
Electronic Data Interchange (EDI) is the process of electronically exchanging business documents between companies. EDI replaces paper documents and traditional exchange methods to increase the speed of the order-delivery-payment cycle. EDI documents are exchanged in formats according to internationally recognized standards to allow companies to conduct business in a common language.
What is CRM?
A Customer Relationship Management (CRM) system enables a business enterprise to successfully manage their client relationships in an organized way. By implementing a CRM system, different divisions of an organization are able to move customers smoothly through the business transaction cycle—from leads to orders to post-sales. With a CRM system, a comprehensive and current picture of customer status is therefore presented, allowing the organization to better meet clients needs, improve service, and increase revenue.
What is SCM?
Supply Chain Management (SCM) is the management of the entire value-added chain, from the supplier to manufacturer right through to the retailer and the final customer. SCM has three primary goals: Reduce inventory, increase the transaction speed by exchanging data in real-time, and increase sales by implementing customer requirements more efficiently.
What is Webstore?
A Webstore is a web site that allows a company to display and sell products to customers. A Webstore reaches customers all over the world, thereby having an advantage over a local traditional brick-and-mortar store. Customers can browse and select products online and complete their purchases with a Webstore. The merchant is then able to receive orders and then ship the product to the customer address.